Frequently Asked Questions
Everything you need to know about shopping with HighPeak.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental United States. International orders may take 10-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day money-back guarantee on all items. Products must be returned in their original packaging and in unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products covered by a warranty?
Yes, all HighPeak products come with a standard 12-month manufacturer warranty against defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
Orders can be modified or canceled within 2 hours of placement. After this window, the order enters our fulfillment process and cannot be altered.